Returns

All Returns Must Be Authorized First

AUTHORIZATION

All returns must be authorized and approved by Smith Diesel Parts. Return requests must be made within 30 days after receiving order.  We do not refund shipping charges. All approved returns must be returned to Smith Diesel Parts in unused, unaltered condition, with original packaging.

RESTOCK FEE

A restock fee of 20% will be charged on all authorized returns.
Unauthorized returns can be refused, or subject to 30% restocking charge.
For orders refused at time of delivery customer will be charged a 20% restocking fee as well as any return shipping charges.

CRITERIA FOR AUTHORIZED RETURN

A RMA (Return Authorization Number) is required, and must be written on the outside shipping carton.  Please contact us for your RMA Number via email or telephone.

  • Returns must be packaged securely in an outer carton
  • Do not write on the product packaging itself. Write only on the outer shipping carton.
  • Packages received without a Return Authorization Number written clearly on the outer carton will be refused.
  • Returnable items must be received by Smith Diesel within 30 days of the product being received by you the customer. (determined by Tracking info)
  • Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
  • Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee of 20% may be assessed.
  • Original shipping charges will not be refunded.
  • Customer is responsible for shipping costs incurred to return products.

Some Circumstances in which credit will not be issued but not limited to:

  • Product has been installed and/or used
  • Product has been damaged from an attempt to be installed and/or used
  • Product is shipped back with out original box, manual and/or parts
  • Seal on electrical parts is broken
  • Product serial number does not match that of which was original shipped to buyer
  • Product is deemed not resell able by Smith Diesel Performance due to customers own actions in dealing with the product.

Smith Diesel Performance does not make any reimbursement for labor charges under any circumstances even if the product was professionally installed or deemed defective.